Code of Conduct
We strive to create a professional, respectful, and compassionate environment for all
From our team, you can expect:
Empathy
Compassion and understanding towards client and patient needs
Communication
Regarding appointment time delays, scheduling availability, and medical advice/ diagnostic results within a timely manner
Spectrum of care
Medical options for your pets that fit within your lifestyle and financial constraints
In return, we expect our clients to adhere to these standards
Communication
Inform us of any delays for appointments or changes to patient care
Sympathy towards staff
This is a difficult field and unfortunately not every day is puppies and kittens
Responsibility
We cannot effectively care for your pet without all details regarding their lifestyle and without knowing your expectations for their treatment
Oak Grove Animal Hospital will not tolerate the following behavior towards staff, patients, and clients:
- Physical abuse
- Verbal abuse
- Emotional abuse
Behaviors that compromise the safety of any patient, client, or staff member will be addressed immediately with the potential of removal from the clinic grounds. Please note, firearms and weapons are strictly prohibited.
At the end of the day, we’re all here to enhance our human-animal bond. Thank you for your cooperation and understanding.
Sincerely,
Oak Grove Animal Hospital Staff