Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please understand that we make a sincere attempt to see each client on time. If your pet needs to be seen and our appointments are booked, please ask about dropping them off. We offer this service so that your pet’s medical needs can be met promptly.

For the protection of everyone coming to the clinic, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms, and all cats must be presented in an appropriate cat carrier or on a leash. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets, so they may behave unexpectedly.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, personal checks and CareCredit.